Frequently Asked Questions
How long does my product take to ship?
Your items will ship within 2 – 3 days of the order date. For expedited processing, feel free to contact us.
How much is the shipping cost?
For domestic orders, the standard shipping (2 – 3 business days) is complimentary. For international orders, standard shipping (5 – 7 business days) is $10. For expedited delivery, please feel free to contact us.
What is your return policy?
All of the items featured on this site are specially handmade for each customer. We ensure that every item meets the high level of quality that our customers expect when they receive a Bernard James accessory. On the off-chance you are not happy with your product, please contact us upon receipt to facilitate a return. We also understand it is difficult to shop for jewelry online, being that is something you need to feel and see on your wrist or finger. Therefore. sizing exchanges are always accepted.
How long is my item under warranty?
All items undergo rigorous quality checks before leaving the studio. In the event of any damage or issue to any of our items, they are covered by a lifetime warranty. The piece should be sent back to our Brooklyn studio where it will be repaired within 2 - 3 business days.
How do I clean my jewellery?
We believe the purpose of jewellery is only fulfilled when worn by its owner. A Part of it is the natural tarnishing process of the metals and scratches that may appear over time from wearing. It makes each piece even more so special and marks the history of the wearer and her/his pieces over time. We encourage you to value these special features.
Therefore we've put together a few Care instructions for you to enjoy your new favourite piece as long as possible.